Delivery Information
At Fennel & Ginger, we take great care in packing your order so that it reaches you safely and in the best possible condition.
We primarily use Royal Mail and Parcelforce for our deliveries, selecting the most appropriate service based on your location and the size and weight of your order.
During particularly busy periods, or where operational requirements make it necessary, we may use alternative delivery partners to ensure orders are dispatched as efficiently as possible.
UK Delivery Charges
Standard Delivery: £3.75
UK Mainland, usually within 7 working days.
Premium Delivery: £5.95
UK Mainland, usually within 2 to 3 working days.
Free Standard Delivery
Available on UK Mainland orders over £50, excluding delivery and other additional charges.
Delivery charges for destinations outside our standard UK Mainland delivery area will be calculated at checkout.
Premium Delivery is not currently available to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Isles of Scilly.
Dispatch & Delivery Times
Orders are dispatched Monday to Friday, excluding bank holidays.
Deliveries are normally made Monday to Saturday, between 7am and 6pm, depending on the delivery partner and delivery location.
Published delivery times are estimates rather than guaranteed delivery dates, unless we've expressly agreed a specific delivery date with you.
During particularly busy periods, bank holidays or seasonal promotions, dispatch and delivery may take longer than usual.
If you need your order by a particular date, please contact us before placing your order so we can advise whether this is possible.
Shelf Life & Best-Before Dates
At Fennel & Ginger, we want you to have plenty of time to enjoy the food you order from us.
All our regular food products are dispatched with a minimum of 30 days remaining before their best before date, although many will have considerably longer.
If you're purchasing food for a special occasion or as a gift and require a longer shelf life, please contact us before ordering. We'll be happy to check availability.
Love Food Hate Waste Boxes
Our Love Food Hate Waste boxes contain a surprise selection of surplus products and are therefore excluded from our standard 30-day guarantee.
However, every product included will have at least 7 days remaining before its best before date at the point of dispatch.
Best before dates relate to food quality rather than safety. We recommend following the storage instructions provided on individual products.
Delivery Addresses & Instructions
Please ensure that your delivery address, postcode and contact information are complete and accurate when placing your order.
Customers are responsible for providing correct delivery information and should check their order confirmation carefully.
If you notice an error, please contact us as soon as possible. We'll do our best to amend the details before dispatch, although changes may not be possible once an order has been passed to our delivery partner.
Additional delivery charges may apply where an incorrect or incomplete address supplied by the customer results in a failed delivery or requires a further delivery attempt.
Receiving Your Delivery
Please ensure someone is available to accept your parcel or make suitable arrangements with the delivery partner.
Where supported by the delivery service, you may be able to nominate a neighbour or specify a safe place for your parcel.
Please consider the security and suitability of any alternative delivery location before authorising delivery there.
Our delivery partners may use photographs, electronic delivery records or other confirmation methods as Proof of Delivery (POD).
These records may be reviewed where a delivery is queried.
Missing, Delayed or Damaged Deliveries
We ask customers to check their parcels and the contents as soon as possible after delivery.
If your order arrives with missing, incorrect or damaged products, please contact support@fennelandginger.co.uk as soon as possible, preferably within 48 hours.
In the first instance, we'll request photographs showing the affected products and, where relevant, the outer delivery packaging.
We may compare these with the delivery partner's Proof of Delivery photographs and tracking information as part of our investigation.
Please retain the products and packaging until we've reviewed your query and advised you of the next steps.
Where a parcel is delayed or reported missing, we'll investigate the matter with our delivery partner and advise you of the outcome.
Any appropriate refund or replacement will be arranged in accordance with our Returns & Refunds Policy and your statutory rights.
Unsuccessful Deliveries & Unclaimed Parcels
If our delivery partner is unable to complete a delivery, they may arrange another attempt, leave instructions for collection or provide alternative delivery options.
Customers are responsible for following any collection or redelivery instructions provided by the delivery partner.
Where a parcel is returned to us because of an incorrect address, repeated unsuccessful delivery attempts or failure to collect it, we reserve the right to recover reasonable additional carriage or return charges incurred as a result, where permitted by law.
Where a refund is applicable, this will be processed once the parcel has been returned and assessed, subject to your statutory rights.
If you'd like the order dispatched again, additional delivery charges may apply.
Deliveries Outside UK Mainland
Delivery services and charges vary depending on destination.
Any available delivery options and applicable charges will be displayed at checkout.
For destinations where customs duties, local taxes or import charges apply, these are normally the responsibility of the recipient unless otherwise stated.
Customers are responsible for complying with any applicable import restrictions and local regulations.
Returns
If you'd like to return a product or report a problem with your order, please refer to our Returns & Refunds Policy for further information.
For any delivery queries, please contact support@fennelandginger.co.uk with your order number.
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.