Privacy Policy
At Fennel & Ginger, we respect your privacy and take the protection of your personal information seriously.
This policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or subscribe to our communications.
Who We Are
Fennel & Ginger is a trading name of The Gorgeous Food Company Ltd, registered in England and Wales under company number 06606598.
For the purposes of UK data protection legislation, The Gorgeous Food Company Ltd is the data controller responsible for the personal information described in this policy.
Our Contact Details
Fennel & Ginger
17–18 Corinium Business Park
Speculation Road
Cinderford
Gloucestershire
GL14 2YD
United Kingdom
Email: support@fennelandginger.co.uk
Website: www.fennelandginger.co.uk
Information We Collect
When you visit our website or shop with us, we may collect the following information:
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Your name, billing address and delivery address.
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Your email address and telephone number.
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Details of products purchased and your order history.
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Payment and transaction information.
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Information you provide when contacting customer support.
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Your marketing preferences and subscription choices.
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Technical information, including IP address, browser type, device information and website activity.
We only collect and use personal information where we have a lawful reason to do so.
How We Use Your Information
We use personal information to:
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Process payments, fulfil orders and arrange deliveries.
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Provide order confirmations, dispatch notifications and other service communications.
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Respond to enquiries, complaints and return requests.
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Manage customer accounts and purchase histories.
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Maintain the security of our website and prevent fraudulent activity.
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Meet our legal, accounting and tax obligations.
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Improve our website, products and customer experience.
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Send marketing communications where permitted by law and in accordance with your preferences.
We do not use customer information for purposes that are incompatible with those explained in this policy without an appropriate lawful basis.
Our Legal Basis for Using Your Information
We process personal information under one or more of the following lawful bases:
Contractual necessity: To process purchases, arrange deliveries, manage orders and provide the services you've requested.
Legal obligations: To comply with applicable tax, accounting, consumer protection and other legal requirements.
Legitimate interests: To operate and improve our business, respond to customer enquiries, maintain website security and prevent fraud, where those interests are not overridden by your rights.
Consent: Where your consent is required, including certain marketing communications and the use of non-essential cookies or tracking technologies.
Where processing is based on consent, you can withdraw that consent at any time.
Payments & Website Security
Our website is operated using Shopify, which provides our ecommerce platform and supports secure checkout and order processing.
Payments are handled through secure payment service providers.
We do not store full payment card details on our own systems.
Appropriate technical and organisational safeguards are used to help protect personal information against unauthorised access, loss, misuse or disclosure.
Although we take reasonable precautions, no online service can guarantee absolute security.
Sharing Your Information
To operate our business and fulfil customer orders, we share relevant personal information with trusted service providers where necessary.
These may include:
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Shopify and associated ecommerce service providers.
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Payment processing companies.
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Royal Mail, Parcelforce and other delivery partners.
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Website hosting, maintenance and security providers.
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Customer service and communication platforms.
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Email marketing and website analytics providers.
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Professional advisers, including accountants and legal advisers.
We share only the information reasonably necessary for the relevant purpose.
We may also disclose information where required by law, to respond to lawful requests or to protect our legal rights.
Where third-party providers process personal data on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
Marketing Communications
If you subscribe to our mailing list, we may send you information about new products, offers, recipes and other Fennel & Ginger news.
We may also send marketing to existing customers where permitted under applicable electronic marketing rules.
You can unsubscribe at any time using the link included in our marketing emails or by contacting support@fennelandginger.co.uk.
Unsubscribing from marketing emails will not affect essential communications relating to your orders or customer account.
Cookies & Website Analytics
Our website uses cookies and similar technologies to support essential functions, such as shopping baskets, checkout, security and customer preferences.
We may also use analytics and marketing technologies to understand how visitors use our website and improve our services.
Where consent is required, non-essential cookies and similar technologies will only be used in accordance with your preferences.
You can manage your cookie preferences through the controls made available on our website and, where applicable, through your browser settings.
For further information, please refer to the cookie information and privacy controls available on our website.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This includes fulfilling orders, managing customer relationships, maintaining appropriate business records, complying with legal obligations and resolving disputes.
Different categories of information may be retained for different periods.
Financial and transaction records may need to be retained for longer to comply with applicable accounting and tax requirements.
Where personal information is no longer required, it will be securely deleted or anonymised in accordance with our data retention procedures.
International Data Transfers
Some of the service providers used to operate our website and business may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.
This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.
Further information about relevant international transfers and safeguards can be requested using the contact details in this policy.
Your Privacy Rights
Under UK data protection legislation, you may have the right to:
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Request access to the personal information we hold about you.
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Ask us to correct inaccurate or incomplete information.
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Request deletion of personal information in certain circumstances.
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Restrict or object to certain processing activities.
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Request the transfer of your information where applicable.
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Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions.
To make a privacy-related request, please email support@fennelandginger.co.uk.
We may ask for reasonable information to verify your identity before responding to a request.
We'll respond in accordance with applicable data protection requirements.
Children's Privacy
Our website is intended for general retail customers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children without an appropriate legal basis.
If you believe personal information relating to a child has been provided to us inappropriately, please contact us.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our business practices, service providers or legal obligations.
The latest version will be published on our website, together with the date it was last updated.
Where required, we'll provide additional notice of significant changes.
Questions or Concerns
If you have questions about how we handle your information, please contact:
If you're dissatisfied with our response, you also have the right to raise a complaint with the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
We encourage you to contact us first so we have the opportunity to address your concerns.
Last updated: 27 October 2026